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Terms and Conditions | - The PlayTown

Terms and Conditions

Home | Terms and Conditions

About Us

Registered name: The PlayTown Rutland Ltd
Registered address: Bluepig Cottage, 1 Elmer Street North, Grantham, Lincolnshire, England, NG31 6RE
Company number: 11284994
Trading name: The PlayTown
Trading address: Unit 5, Meadowpark Ridge Industrial Estate, Essendine, Rutland, PE9 4LT

Please read our Terms and Conditions fully prior to purchasing a ticket. For party T&Cs please see the dedicated section below

TICKET TERMS AND CONDITIONS
All customers purchasing a ticket from The PlayTown are bound by the following terms and conditions.

  1. Tickets
    1. Parents and carers hold sole responsibility for their children during play sessions. The PlayTown and its staff are not responsible for the supervision of children during this time. The purchase of a child ticket entitles the bearer (1st adult included in price) to a 90 minute play session at one of our allotted times. Extra adults who wish to attend must purchase the relevant ticket.
    2. Ticket prices are listed in GBP and are inclusive of VAT. Prices may change at any time. We reserve the right to correct any pricing errors after booking.
    3. The ticket price includes admission only and does not include any food or drink which are available to purchase separately.
    4. On entry, priority will be given to visitors who have booked in advance. Entry cannot be guaranteed for visitors who have not pre-booked.
    5. All customers with pre-booked tickets will receive email confirmation along with a booking reference which constitutes proof of purchase. Please check you have received this email following purchase. Your booking reference is required upon arrival as proof of purchase to gain access to The PlayTown
    6. Large group bookings are permitted up to a maximum of 30 tickets inclusive of adults, children and babies. The PlayTown reserves the right to cancel any group bookings that exceed 30 spaces.
    7. All tickets are non-refundable. Transfers to another session may be made providing a minimum of 24 hours’ is given by phone or email only.
    8. In the event that we are unable to open due to adverse weather conditions or other circumstances beyond our control we reserve the right to cancel a booking and issue a full refund.
  2. Play Sessions
    1. The PlayTown operates 3 sessions at 9.30am, 11.30am and 1.30pm 7 days a week
    2. Visitors may arrive no more than 5 minutes prior to the start of their sessions and must leave at the end of their allotted 90 minute sessions.
    3. The PlayTown will close for 30 minutes between each session to allow for cleaning.
    4. No customers will be permitted entry during this time.
    5. All children must be accompanied by an adult aged 18 or over
  3. Rules of Play
    1. The PlayTown operates a ‘no shoe’ policy therefore visitors must remove their shoes and wear socks in the play area. Should you forget socks then they can be purchased from reception for a small fee.
    2. The PlayTown reserve the right to refuse admission or ask a customer to leave that has already entered if they do not abide by our Rules of Play. Fighting, bullying and abusive language aimed at other customers or staff will not be tolerated. The offending party will be asked to leave and no refund will be given.
    3. Any child or adult who causes intentional damage to any fixtures or fittings will be liable to pay for any damage caused.
    4. To prevent the spread of infection we ask that children who are unwell, or who have been unwell, do not visit The PlayTown for 48 hours. In instances of sickness our refund and transfer policy still applies.
    5. With the exception of weaning babies, only food and drink purchased from The PlayTown may be consumed onsite.
    6. Smoking and e-cigarettes are prohibited at The PlayTown
    7. With the exception of assistance animals, no animals are permitted at The PlayTown.
  4. Privacy and security
    1. To maintain the privacy of all customers, visitors may take only take photos their own children for personal use only.
    2. The PlayTown will only share photographs of children playing on our website, social media or promotional materials with prior written consent from parents/carers.
    3. CCTV is in operation throughout The PlayTown and is covered under our privacy policy
    4. The PlayTown accepts no liability for any loss or damage to personal belongings during a visit. All personal belongings brought to The PlayTown are done so entirely at the owners’ risk.

PARTY TERMS AND CONDITIONS
Please read our Terms and Conditions fully prior to purchasing a party package. All customers purchasing a party package from The PlayTown are bound by the following terms and conditions.

  1. Parties
    Parents and carers hold sole responsibility for their children during the party. The PlayTown and its staff are not responsible for the supervision of children during this time.
    Party prices are listed in GBP and are inclusive of VAT. Prices may change at any time. We reserve the right to correct any pricing errors after booking.
  2. All deposits are non-refundable. Transfers to another date may only be made providing a minimum of 3 weeks’ notice is given before the party date. Any outstanding balance must be paid on the day of the party. 

  • The purchase of a party package entitles the customer to exclusive use of The PlayTown for either 2 hours.

  • Catering will be supplied by The PlayTown. If there are any dietary requirements then we will need to be notified 7 days prior to the party date.
  • All adult food and drink must be purchased from The PlayTown.
  • Your package includes capacity for 76 guests in total which is inclusive of up to 35 children. Please note that due to fire regulations we will not exceed this limit under any circumstances. Entry will be denied for any guests that will exceed the maximum capacity.
  • Parties must end promptly at the designated time or a charge of £15 per 15 minutes will be incurred.
  • In the event that we are unable to open due to adverse weather conditions or other circumstances beyond our control we reserve the right to cancel a booking and issue a full refund.

  • The PlayTown operates party sessions at 11.30am and 2.30pm on both a Saturday and Sunday

 

  • The birthday child and immediate family Visitors may arrive 10 minutes before the party start-time. Party guests may arrive at the party start time.

 

  • Parties are exclusive hire only and no other customers will be permitted entry during this time.

 

  • All children must be accompanied by an adult aged 18 or over. Children must be supervised in the play area at all times.

 

  1. Rules of Play
    • The PlayTown operates a ‘no shoe’ policy therefore visitors must remove their shoes and wear socks in the play area. Should you forget socks then they can be purchased from reception for a small fee.
    • The PlayTown reserve the right to refuse admission or ask a customer to leave that has already entered if they do not abide by our Rules of Play. Fighting, bullying and abusive language aimed at other customers or staff will not be tolerated. The offending party will be asked to leave and no refund will be given.
    • Any child or adult who causes intentional damage to any fixtures or fittings will be liable to pay for any damage caused.
    • To prevent the spread of infection we ask that children who are unwell, or who have been unwell, do not visit The PlayTown for 48 hours. In instances of sickness our refund and transfer policy still applies.
    • Smoking and e-cigarettes are prohibited at The PlayTown
    • With the exception of assistance animals, no animals are permitted at The PlayTown.
  2. Privacy and security
    • To maintain the privacy of all customers, visitors may take only take photos their own children for personal use only.
    • The PlayTown will only share photographs of children playing on our website, social media or promotional materials with prior written consent from parents/carers.
    • CCTV is in operation throughout The PlayTown and is covered under our privacy policy
    • The PlayTown accepts no liability for any loss or damage to personal belongings during a visit. All personal belongings brought to The PlayTown are done so entirely at the owners’ risk.

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Your privacy matters to us. We promise to keep your information safe and we’ll only get in touch with you according to your preferences. You can read more about how we store and use data in our privacy notice.