Rules of Play

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Playtime Rules

To ensure that everyone has an enjoyable experience we ask that all our visitors follow these simple rules:

  1. All tickets are non-refundable and 24 hours’ notice is required for sessions to be transferred.
  2. Children must be supervised by their parent or carer at all times. We cannot take responsibility for children at any time.
  3. Shoes must not be worn in our play area and socks must be worn at all times by all visitors.
  4. We do not permit any food or drink to be taken into the play area.
  5. Under no circumstances will we tolerate any aggressive behaviour or abusive language either towards our staff or other visitors. Should this happen, you will be asked to leave immediately and no refund will be given.
  6. In order to maintain health and safety requirements, please report any accident or injuries to staff immediately.
  7. All equipment of The PlayTown must remain on the premises and not be removed at any time.
  8. The PlayTown cannot be held liable for any loss or damage to personal property during the play session.
  9. Prams and buggies are not permitted and must be left in our buggy station which is located opposite reception.
  10. We ask that any children who are unwell or have been unwell, refrain from visiting The PlayTown for 48 hours.
  11. We will always endeavour to open but in the event of adverse weather conditions, we reserve the right to close in order to maintain the safety of our staff and customers. Should this happen, we will offer the option of a session transfer or a full refund.
Dont miss out on the fun! Book your visit today:

The PlayTown


  • We are currently open Friday-Monday for customers visiting from TIER 2 AREAS ONLY.
  • All bookings will be manually checked and unfortunately any bookings from Tier 3 areas will  be cancelled.
  • Under Tier 2 rules socialising indoors is not permitted, therefore we ask that you do not make a booking that includes more than 1 household.
  • Unfortunately we will be forced to turn customers away who arrive with a booking that includes more than 1 household.


Due to Covid-19 the following changes have been made when visiting:

  • All visitors over the age of 11 must wear a mask unless seated for food or drink.
  • We are currently cashless and therefore will only accept card payments on site.
  • Visitors are asked to maintain social distancing whilst visiting.
  • We ask that visitors who exhibit Covid-19 symptoms do not to visit.

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